RETURN POLICY AGREEMENT
Return Policy for Digital BIM Assets
Effective Date:10/02/2025
Thank you for purchasing digital BIM assets from VDMBIM. We strive to provide high-quality digital content that meets your needs. Due to the nature of digital downloads, we have established the following return and refund policy:
1. No Refunds on Digital Downloads
All sales of digital BIM assets are final. Once a file has been downloaded, we cannot issue refunds, returns, or exchanges. This policy is in place to protect the integrity of digital content and prevent unauthorized distribution.
2. Exceptions for Defective Files
We understand that technical issues may arise. If you experience any of the following problems, we will work with you to resolve the issue:
The downloaded file is corrupted or unreadable.
The asset does not match the product description or preview images.
There are missing or incomplete components in the BIM model.
In these cases, please contact our support team within [7] days of purchase at admin@vdmbim.com.au with your order number and a detailed description of the issue. If we verify the issue, we will provide a corrected version of the file or offer a replacement asset of equal value.
3. Unauthorized Transactions
If you suspect fraudulent activity or an unauthorized purchase, please contact our support team immediately. We will investigate the matter and take appropriate action.
4. License and Usage Restrictions
All digital BIM assets purchased from www.vdmbim.com.au are licensed for use under the terms specified at the time of purchase. Unauthorized distribution, sharing, or resale of downloaded files is strictly prohibited and may result in legal action.
5. Customer Support
If you have any questions or require assistance, please contact our support team at admin@vdmbim.com.au or visit our FAQ section at www.vdmbim.com.au.
We appreciate your understanding and thank you for choosing VDMBIM for your BIM asset needs.